Privacy Policy

Last updated: 27 July 2026

Introduction

Drobe ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy, please contact us:

Business Address
Drobe
3 Lloyd Road
Broadstairs
Kent
United Kingdom
CT10 1HY

Email: contact@drobeco.com

Information We Collect

Website Analytics

When you visit our website, we may automatically collect certain information about your visit, including:

• Your IP address

• Browser type and device information

• Pages visited

• Time spent on our website

• The website you visited before arriving here

• Clicks, scrolling and other interactions with our website

We use this information to understand how visitors use our website, improve performance and enhance the user experience.

Our website is hosted by Squarespace, which processes this information on our behalf.

Contact Forms

If you contact us through our website or request a design consultation, we may collect:

• Your name

• Email address

• Telephone number

• Property address (where relevant)

• Details about your project

• Any additional information you choose to provide

We use this information to respond to your enquiry, discuss your project and provide our services.

Design Consultations

If you book a design consultation with us, we may collect information relevant to your project, including:

• Contact details

• Property information

• Room measurements or plans (where supplied)

• Images or inspiration you choose to share

• Appointment details

This information is used solely to provide our design and quotation services.

How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Arrange and manage design consultations

• Prepare quotations

• Deliver our bespoke design services

• Improve our website and customer experience

• Meet our legal and regulatory obligations

We only process your personal information where we have a lawful basis for doing so.

Marketing

If you choose to subscribe to our newsletter or marketing communications, we will use your contact details to send you updates, inspiration, project news and offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at contact@drobeco.com.

We will never send marketing communications without your consent where consent is required by law.

Cookies

Our website uses cookies to ensure it functions correctly, improve your browsing experience and help us understand how visitors use the site.

Cookies may be used to:

• Remember your preferences

• Analyse website traffic

• Improve website performance

• Support website security

Where required, we will request your consent before placing non-essential cookies on your device.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business, including:

• Squarespace (website hosting)

• Website analytics providers

• Email marketing providers (where applicable)

• Professional advisers where required by law

These providers only process your information where necessary to provide their services and are required to protect your information appropriately.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and business requirements.

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Restrict or object to certain types of processing

• Request transfer of your personal information where applicable

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contact@drobeco.com.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies before providing any personal information.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we work hard to keep your information secure, no website or internet transmission can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.

Any updates will be published on this page, and the "Last updated" date will be amended accordingly.